![]() If you need further help, please submit a detailed support request so that our Customer Care team can assist you further. If you are running into any connection issues during the setup, please have a look at this troubleshooting section. You can now have a look at this article since it gives you an overview of the different features that the Aura app offers: Navigating the Aura App.If this is not the case, and you know that the giver had prepared the frame with preloaded content, you can contact them to ask for the “Claim Code”. Once the frame is connected, they will show up on your frame's display. If the frame was a gift, the giver may have uploaded a digital gift message and some photos in advance.Finally, give your frame a name and consider inviting friends and family members that you would like to contribute to your frame.If your network is not displayed, please read through this article for additional troubleshooting. Once your frame has connected to your network, it will display a “Connected! Please add photos in the Aura App” message. Select your network and enter the WiFi password. Your app will now show you a list of all available WiFi networks.If you run into any issues with the Bluetooth connection, please follow the troubleshooting steps in this FAQ. Afterwards, the frame will be connected to WiFi only. This initial Bluetooth connection between your frame and your smart device is only necessary to connect the frame to your WiFi. ![]()
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